2025 Updated MB-230 Reliable Dump Help You Pass MB-230 Easily

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Microsoft MB-230 exam is designed for individuals who want to become Microsoft Dynamics 365 Customer Service Functional Consultants. Microsoft Dynamics 365 Customer Service Functional Consultant certification exam is a great way to demonstrate your knowledge and expertise in customer service management. MB-230 Exam covers a wide range of topics, including customer engagement, service level agreements, case management, and knowledge management. It is an excellent opportunity for professionals to showcase their skills in customer service management and advance their careers.

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Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q91-Q96):

NEW QUESTION # 91
You are a Dynamics 365 for Customer Service administrator.
You need to deactivate entitlements.
When should you deactivate entitlements? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. A customer calls and wants to know how many hours of support remain.
B. The customer must change remaining support hours from all email support to one-half email support and one-half phone support.
C. A customer's entitlement has ended and no more support is desired.
D. A customer renews an entitlement for 100 more hours or one year.
E. You need to add notes to the customer's entitlement.

Answer: B,E

Explanation:
Section: Topic 3, Manage queues, entitlements, and SLAs

NEW QUESTION # 92
You are provisioning Omnichannel for Customer Service.
You need to configure the system.
What should you do? To answer, select the appropriate options in the answer area NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 93
A midsize service company provides clients with various service needs. The company plans to implement URS to schedule its service technicians. The company requires a solution that includes custom tables.
You need to recommend an implementation process for URS that enables a table for scheduling. What should you recommend?

A. Use the Resource Scheduling application to configure table settings.
B. Configure the environment settings in the Microsoft Power Platform admin center.
C. Update the Scheduling Services in the Customer Service Hub application.
D. Update the solution import settings when importing the solution into the production environment

Answer: B

NEW QUESTION # 94
You need to configure the correct settings.
Which settings should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 95
You implement Dynamics 365 Customer Service for a call center.
The call center supervisor has the following requirements for the Customer Service workspace functionality:
* Automate agents' repetitive tasks.
* Enable agents to share knowledge articles with customers.
You need to ensure that the implementation meets the requirements.
Solution: Create a macro with an Omnichannel connector.
Does the solution meet the goal?

A. Yes
B. No

Answer: A

NEW QUESTION # 96
......

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2025 Updated MB-230 Reliable Dump Help You Pass MB-230 Easily

Study Your Microsoft MB-230 Exam with Accurate MB-230 Reliable Dump Certainly

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q91-Q96):

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